Required Support Information

Our first-level support representatives can answer questions dealing with setup or normal operations immediately.

When you call, have the following information ready at your workstation:

  • Contract number – Your contract number is an eight-digit number that combines your company's six-digit identification number and a two-digit extension that identifies your product. It can be found on your invoice and in the body of your original packing from GE.
  • Product documentation.
  • Operating system and the version number of your software.
  • Nature of the problem. Be as specific as possible.
    • Can you reproduce the problem easily? List the steps.
    • Can you still reproduce the problem after disabling all unnecessary third-party software?
    • Do you encounter any error messages? What are they?
    • What types of hardware are you using? List model numbers.