May 1, 2020

Alerts

This topic provides a list of product changes released for this module on this date.

Table 1. Resolved Issues

The following issues, which existed in one or more previous versions, have been resolved.

DescriptionTracking ID
Previously, when you attempted to perform any action in the Alerts module, the request intermittently timed out and a 502 Gateway Timeout error message appeared. This issue has been resolved.DE133067

Cases

This topic provides a list of product changes released for this module on this date.

Table 2. Enhancements and New Features

The following enhancements and new features have been added.

DescriptionTracking ID
You can now assign a case to a user group. This allows any user in the group to act on the case. To facilitate this enhancement, the Group option has been added to the Assign Case window.F49917
Table 3. Resolved Issues

The following issues, which existed in one or more previous versions, have been resolved.

DescriptionTracking ID
Previously, when you applied a filter set to the cases, and then navigated back to the Cases module, the filter set that you applied was not retained and only the unclaimed cases appeared. This issue has been resolved.DE131918
Previously, when you assigned a case to a user, the user sometimes did not receive any notification about the assignment. This issue has been resolved.DE131400
Previously, when you updated a case, the subscribers of the case did not receive any email notifications even though their email addresses were not blocked or restricted from receiving notifications. This issue has been resolved.DE131384