Communicating Findings and Recommendations: An Example

Now that the team has determined the root cause of the cooling water pump failure to be inadequate accountability of workers, you will want to record your findings and create RCA Recommendation records. After recommendations have been implemented, you can share the results of the RCA Analysis with others.

To communicate findings and recommendations for our example:

  1. On the RCA Communicate datasheet for the example RCA Analysis, complete the Mechanism and Acknowledgments fields as appropriate. In the following image, the Mechanism and Acknowledgements fields are outlined in red, and the datasheet is completed as it should be for this example.

  1. After the RCA Communicate datasheet has been completed, you can recommend actions and propose them for implementation. In this case, the team has decided that requiring workers to document and report performed maintenance will make them accountable for procedures performed, and will reduce the risk of a failure in the future. To propose this recommendation, you would create an RCA Recommendation record as shown in the following image.

  1. On the RCA Recommendation datasheet, on the Alert tab, you can schedule an alert email to be sent to the team member responsible for completing the implementation of the recommendation. To do so, you would complete the fields on the Alert tab for REC-1376 as the shown in the following image.

  1. After an RCA Recommendation record has been created, the RCA Analysis is almost complete. If desired, you can run reports based on the information that was gathered during the RCA Analysis and even publish the RCA Analysis to distribute the information to others.

After the recommended action has been implemented, you will need to continue tracking the success of the recommended solution.