The growth of services
With advancement comes complexity. As equipment becomes commoditized, manufacturers must focus on delivering superior customer support as a point of differentiation.
Increase visibility into equipment data
Original equipment manufacturers (OEMs) typically lack visibility into how their customer’s equipment operates once it reaches the field.
Improve after-sales productivity
Customers are challenged with effectively articulating equipment issues at times, making it difficult to dispatch a technician with the right expertise and the right parts to fix the job.
Accelerate the product design cycle
New product development can be daunting because it’s often hard to know how products are being used in the field, and if the design of the product actually matches its real-world usage.
Digitizing Heavy Industry: Tools and Strategies to Unlock New Revenue
Heavy industry is in a state of transition. As equipment becomes commoditized, manufacturers are focusing on delivering superior customer support as a point of differentiation. With multifaceted and fast-moving supply chains, OEMs are turning to the Industrial Internet to drive customer satisfaction, control cost, and innovate.
Watch this webcast for a uniquely interactive experience that explores new digital environments and learn about what it takes—technologically and culturally—to thrive in today’s industrial world.
This report examines how taking a smart, connected approach to aftermarket services is opening significant revenue opportunities for heavy industrial equipment manufacturers.
IndustryWeek and GE Digital partnered on this joint research effort to explore asset performance trends, strategies and challenges for the OEM market. The survey results suggest that OEMs are looking to enhance or expand their aftermarket offerings, including nearly half of respondents who say their companies will likely increase or expand their aftersales service offerings or significantly expand selling their products as services.
Drive smarter operator decisions with model-based high performance HMI for faster response and development.
Reach manufacturing excellence through Industrial IoT insights and intelligence.