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GE Digital
Customer story

Large Southeastern Utility Improves Efficiencies & New Field Service Revenues

Business Targets

Met business targets for daily jobs completed and service revenue

Resources

Optimized resources scheduling based on skills and certifications

Introduction

Product Categories

ServiceMax

This power utility company provides energy services to business and residential consumers.

Challenge

It sought to achieve its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales.

Solution

GE Digital Worker (via ServiceMax) used Work Order Management, Parts Management and offline capabilities to ensure efficient technician utilization and unleash opportunities for onsite sales.

Results

Technicians are now better equipped to handle service requests with effective scheduling and parts management tools. In addition, the team now leverages mobile tools to generate onsite sales and create leads for sales and marketing follow-up.

Discover the Power of Digital Across the Electricity Value Network (EVN)

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