Skip to main content
GE Digital
Customer story

Large Southeastern Utility Improves Efficiencies & New Field Service Revenues

Business Targets

Met business targets for daily jobs completed and service revenue

Resources

Optimized resources scheduling based on skills and certifications

Introduction

Product Categories

ServiceMax

This power utility company provides energy services to business and residential consumers.

Challenge

It sought to achieve its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales.

Solution

GE Digital Worker (via ServiceMax) used Work Order Management, Parts Management and offline capabilities to ensure efficient technician utilization and unleash opportunities for onsite sales.

Results

Technicians are now better equipped to handle service requests with effective scheduling and parts management tools. In addition, the team now leverages mobile tools to generate onsite sales and create leads for sales and marketing follow-up.

Discover the Power of Digital Across the Electricity Value Network (EVN)

Related customer stories

Related customer stories

77 Results
Mill Creek Watershed Operations use GE Digital iFIX software
Water/Wastewater

Cincinnati’s “Smart Sewer” reduces overflows and cuts costs from $0.23/gallon to $0.01/gallon

Read how Metropolitan Sewer District of Greater Cincinnati avoided tens of millions of dollars in expenditures, cutting costs from $0.23/gallon to $0.01…

CJLR uses Predix MES on their manufacturing floor | GE Digital
Predix Manufacturing Execution Systems

Chery Jaguar Land Rover Brings Global Expertise to the Factory Floor

Learn how Predix Manufacturing Execution System (MES) and Holo-Lens mixed reality have helped Chery Jaguar Land Rover reduce time to market and reduce costs…

Software for landing gear predictive maintenance | GE Digital
Predix Platform

Predictive insights aid aircraft landing gear performance

Learn how Predix helps aircraft engineers see how much useful life remains on the landing gear and determine when maintenance should be performed.