This power utility company provides energy services to business and residential consumers.
It sought to achieve its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales.
GE Digital Worker (via ServiceMax) used Work Order Management, Parts Management and offline capabilities to ensure efficient technician utilization and unleash opportunities for onsite sales.
Technicians are now better equipped to handle service requests with effective scheduling and parts management tools. In addition, the team now leverages mobile tools to generate onsite sales and create leads for sales and marketing follow-up.