Skip to main content
GE Digital
Predix ServiceMax

Large Southeastern Utility Improves Efficiencies & New Field Service Revenues

Business Targets

Met business targets for daily jobs completed and service revenue

Resources

Optimized resources scheduling based on skills and certifications

Introduction

Product Categories

Predix ServiceMax

This power utility company provides energy services to business and residential consumers.

Challenge

It sought to achieve its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales.

Solution

GE Digital Worker (via ServiceMax) used Work Order Management, Parts Management and offline capabilities to ensure efficient technician utilization and unleash opportunities for onsite sales.

Results

Technicians are now better equipped to handle service requests with effective scheduling and parts management tools. In addition, the team now leverages mobile tools to generate onsite sales and create leads for sales and marketing follow-up.

Discover the Power of Digital Across the Electricity Value Network (EVN)

Customer stories

Learn digital strategies employed by our customers as they uncover new business opportunities

Related customer stories

Related customer stories

43 Results
Photo of the brazil’s-canoeing-team
Predix Platform

GE and Brazil’s Canoeing Team Create App that Leverages Big Data Analytics to Optimize Athletes’ Performance

Learn how the Brazilian Canoe Federation (CBCa) uses sensors, combined with Predix software, to help  improve team performance.

Photo of engineer checking power plant system
Predix Asset Performance Management

Power plant avoids catastrophe by proactively replacing faulty transition piece

Learn how GE Digital's Industrial Managed Services saved a customer $159,000.

Power of digital across the electricity value network
Predix Asset Performance Management

PG&E Maintains Reliable Operation of the Distribution Network

Learn how PG&E optimizes the grid for better management and increased efficiency.