Skip to main content
GE Digital
ServiceMax

Large Southeastern Utility Improves Efficiencies & New Field Service Revenues

Business Targets

Met business targets for daily jobs completed and service revenue

Resources

Optimized resources scheduling based on skills and certifications

Introduction

Product Categories

ServiceMax

This power utility company provides energy services to business and residential consumers.

Challenge

It sought to achieve its target of service jobs per day and upsell revenue. The process was inefficient as technicians needed to call the dispatch multiple times to reschedule appointments or to make onsite sales.

Solution

GE Digital Worker (via ServiceMax) used Work Order Management, Parts Management and offline capabilities to ensure efficient technician utilization and unleash opportunities for onsite sales.

Results

Technicians are now better equipped to handle service requests with effective scheduling and parts management tools. In addition, the team now leverages mobile tools to generate onsite sales and create leads for sales and marketing follow-up.

Discover the Power of Digital Across the Electricity Value Network (EVN)

Customer stories

Learn digital strategies employed by our customers as they uncover new business opportunities

Related customer stories

Related customer stories

67 Results
reference-customer-story-gallo-glass-3200x1404
Predix HMI / SCADA

Gallo Glass Company Improves Quality, Safety, and Efficiency with iFIX from GE Digital

Read how GE Digital software helped Gallo Glass Company save $5 million annually through improved quality.

reference-customer-story-impala-platinum-3200x1404
Predix Asset Performance Management

Impala Platinum reduces process variation by 40% with Mine Performance, from GE

Find out how Impala Platinum improves its processes and boosts productivity by using process optimization and predictive-analytic tools powered by GE’s Mine…

reference-customer-story-city-of-chandler-3200x1404.jpg
Predix HMI / SCADA

City of Chandler Leverages HMI/SCADA to Ease Reporting and EPA Compliance

Read how Dream Report, a software applications from GE Digital, helped the City of Chandler access information anytime, anywhere.