This was originally posted on the ServiceMax blog.
With a million work orders, countless technicians, and innovative customers standing behind us, here is what we know: Predix ServiceMax customers report that they experience a 16% reduction in the time it takes to repair equipment. We also know that this measurement of optimized time is just one example of a deeply rooted network of organizational benefits that come from a field service management application, like Predix ServiceMax.
From Westmor’s petroleum and propane equipment to McKinley’s warehouse loading tools, we have seen our customers undergo massive transformations as they digitize division after division, keeping up with today’s fast-paced economy. Our customers–and their equipment–inform what we do every day and drive our innovation forward. Together, we have proven that service delivery is not a revenue drain–rather quite the opposite. In fact, service innovation is a powerful reminder of how optimizing each aspect of a product’s lifecycle can drive new revenue streams.
To capture these dynamic benefits, we commissioned a study by Wakefield Research of nearly 140 Predix ServiceMax customers to reveal the numerous ways our technology impacts service operations around the world.
The study offers up a rich and compelling truth our customers have known for a long time: field service management can have deep and lasting effects on a business’ bottom line. Specifically, the study shows how Predix ServiceMax helps customers increase technician productivity and decrease cost of service, all while adding benefits such as compliance, customer satisfaction and safety. Over the years, ServiceMax from GE Digital has continued to push beyond the industry standard, creating digital workflow tools in place of what was once pen and paper, and our findings showcase this innovation.