Summary

It’s no secret that the heavy equipment service industry is in a state of transition. Customers are demanding service transparency and rapid response, connected manufacturing devices are generating enormous amounts of data to help optimize products and services, and a skilled labor gap is requiring companies to find new efficiencies. Even though these challenges may seem overwhelming, they’re actually creating the perfect opportunity for companies to transform service delivery and new product development to increase lifetime customer value. 

By connecting sensor data with the Industrial Internet and powerful software, like Predix Asset Performance Management (Predix APM), manufacturers have complete access to how their equipment is performing in the field. And those who strategically take action will be the long-term industry leaders who are delighting customers, controlling costs, and driving innovation.

Delighting customers in a changing industrial landscape

The manufacturers that are thriving during this time of change are the ones who demonstrate a relentless focus on customer experience to differentiate themselves.

We no longer compete for the best customer experience in our industry, we now compete for the best customer experience across any industry.

That’s why heavy equipment manufacturers need to be able to deliver remote diagnostics for preventative and proactive services, schedule on-site repairs rapidly, document easy-to-follow maintenance practices, and offer accurate resolution estimates.

This can only be done when there's complete transparency into how equipment is performing on-site in real time. The good news? Predix APM can do this for you. Learn how Predix APM can unlock new opportunities to improve after-sales service, lower warranty costs, and increase efficiency.

Transforming Service Delivery with the Industrial Internet

GE Digital Turbine

Maximizing Customer Lifetime Value

Sensor data combined with the Industrial Internet of Things (IIoT) and powerful software like asset performance management (APM) provide manufacturers complete access to how their equipment is performing in the field. This combination can help manufacturers unearth powerful insights to improve service and efficiency.

Those manufacturers that strategically take action will be the long-term industry winners delighting customers, controlling costs, and driving innovation.

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About the author

Ghadeer Redler

GE Digital

Ghadeer Redler oversees content development and production at GE Digital. In her role, she focuses on developing new content for web, social media, and digital collateral. Prior to joining GE Digital, Ghadeer supported content marketing and social media marketing efforts at the world’s largest professional social networking company, LinkedIn. Ghadeer graduated from San Jose State University with a degree in Communications and Public Relations. 

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