Putting the service in predictive field service
An equally important component for transforming field services is maximing service performance—from dispatching the right technician to ensuring the right information and parts are available to complete the job. And while that is a challenge all on its own, today’s increasingly growing service industry makes it harder to keep up with customer demand.
The growth rate in services has doubled the growth rate of manufacturing equipment sales in the last decade. In order to keep pace with this vast progression, companies are employing product-as-a-service (PaaS) offerings to meet demand and delight customers. This means that field service organizations are embracing an outcome-based approach to remain competitive, giving field service management the potential to drive profitability and customer satisfaction.
That’s where Predix ServiceMax can help.
Predix ServiceMax, the leading cloud-based field service platform, provides value across the entire service delivery process. From demand management, scheduling, and technician enablement to contracts, warranties, and parts logistics, Predix ServiceMax provides a comprehensive field service management solution that helps service organizations increase productivity, customer satisfaction, and revenue.