Supporting Our Customers in Response to COVID-19

Our thoughts go out to everyone who has been affected by the rapidly changing COVID-19 pandemic.

During this unprecedented public health emergency, we recognize that the work our customers do is more critical than ever in serving our communities.

As the situation continues to evolve, the safety of our employees, contractors and customers is our top priority. We are rigorously following the recommendations of the national and local authorities of the countries in which we operate. Steps we are taking include:

• We have directed all non-customer essential employees to work remotely and avoid travel for the time being.

• Daily meetings for GE’s Environmental, Health & Safety team and leaders to understand the situation and align our plans and actions.

• Close partnership with the Centers of Disease Control (CDC) and World Health Organization (WHO) to actively monitor the coronavirus outbreak. 

• Providing our employees tools and guidance regarding remote work arrangements, health screening, self-quarantine requirements, symptoms monitoring and travel restrictions; in parallel with government directives.

• Our innovation and technology teams are offering remote monitoring and control software services to help our customers to work remotely while continuing to deliver mission-critical services.

Now more than ever, software is mission critical for industrial companies as they meet the world’s toughest challenges with resilience, flexibility and grit. We remain committed to delivering for our customers while keeping our employees safe.

We’ve aggregated pertinent customer support information below and will continue to update this site as the situation evolves.

If you require further information, please do not hesitate to contact your GE Digital customer or partner representative.