You may have heard, but if not… GE’s gone Digital. We’re showing how one of the world’s largest, most established, industrial companies can transition into a leading digital industrial and top 10 software company by 2020. Going “digital” doesn’t just mean transforming our internal organization, it also means evolving the models we use to deliver value to our customers, and the way in which we engage with those customers.
You may not know this but one of GE’s core beliefs is our “customers determine our success.” This should not be a surprise to anyone—without successful customers, we cannot succeed. But this belief is easier said than done. Delivering what our customers need, at the right time, is the key to enabling them to also become leading digital industrial companies. In the last year, we’ve really focused and codefied our approach to enabling successful customers, and the following is just one of the steps in our evolution.