Each year, the Technology Service Industry Association (TSIA) recognizes companies for their commitment to outstanding innovation, leadership, and excellence with its STAR awards. These awards span eight service disciplines and have become one of the highest honors in the technology services industry. We’re excited to announce that we’ve been selected as the STAR award winner for Best Practices in Customer Success.
“GE Digital demonstrated a number of best practices that resulted in both customer and business impact. GE Digital developed a robust customer journey and delivered customer playbooks against that journey. They created a pragmatic set of strategies aligned with their customers’ business outcomes, including success plans, value realization frameworks, and health score monitoring. They also developed a monetized portfolio that created new revenue and profit for the company. GE Digital’s outcomes were achieved with significant improvements in retention and customer satisfaction. Congratulations GE Digital for winning the 2017 Star Award for Best Practices in Customer Success!”