GE Digital CEO Pat Byrne joins Dan Albaum from Market Impact Now to discuss how digital solutions are on the front lines of solving the world's toughest industrial challenges, in the midst of the COVID-19 crisis. Highlighting the innovation being driven at GE Digital, Pat and Dan explore what it means to be driven by people, process and proven technologies, how organizations are putting data to work to drive innovation, and the significance of continuously investing in customer relationships.
Listen to the full podcast episode here and check out highlights from Pat and Dan’s conversation below.
People, Process and Proven Technologies
At GE Digital, everything we do maps back to our customers. If you look at what our customers are trying to achieve, they’re applying software and digital technologies to better inform how they operate their businesses, save on production costs, and optimize efficiency.
For many this means undergoing full-fledged digital transformation efforts, which we empower with our unique combination of innovative technology, experienced personnel who are able to clearly define and solve distinct problem sets, and with proven processes.
Putting Industrial Data to Work
We’re really in the early chapters of transforming industries with digital technologies. As individuals, we’re used to digital technologies in our daily lives, but the transformation of industrial work via digital technologies is still an evolving business -- that’s why it’s so exciting.
The COVID crisis has only agitated the ebb and flow of the supply and demand chain. In manufacturing for example, a highly dynamic environment, we’re seeing that both supply and demand are shifting, and what used to be a high performance channel may not be any longer. All of these industry shifts and sophisticated problems allow us to pinpoint where there is a compelling opportunity for innovation.
The best way to understand our customers’ needs is to live in the context of their priorities. We do this by exploring their unique challenges, ensuring the work we’re doing maps back to their key metrics, and identifying where we can best help them get a breakthrough in results.
It’s not just about a digital technology immersion, it’s about uncovering opportunities to make a difference in our customer’s lives, and about rapidly experimenting with solutions from there.