Making customers feel Six Sigma quality

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Making Customers Feel Six Sigma Quality
– What is Six Sigma?
GE's Evolution
Towards Quality
Key Elements of Quality
– the Customer
– the Process
– the Employee
The Six Sigma Strategy
– Key Concepts
GE's Commitment
to Quality
Six Sigma PDF

Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today's competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.

What is Six Sigma?

First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design.

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