Life at GE : Careers : GE

What are the best aspects of your current job?

The people I work with feel like a family. Their dedication, knowledge and reliability give us in the OLC (Online Center) the ability to serve our customers, both internal and external, to the best level possible.

What are the best parts about working at GE?

Knowing that you help people every day!

How did your background/previous work experience prepare you for your current role?

After completing an Electronics degree in UK, and joining a later acquired company, Elscint GB, I looked to understand the equipment I worked on and focus on great customer service. This led me to be asked to continue supporting Elscint equipment for GE in Sacramento, California. I moved in 2000.

What is the most challenging project you've worked on at GE?

Actually probably the currently developing product line. In the last 2.5 years Nuclear Medicine has developed six new machines, based off similar platforms, to bring the product to new heights of functionality and image quality. Several of our global team members (US, Europe and Asia) have been involved since the inception of the product to design great service.

What are the top technical skills that you take pride in possessing and/or still draw upon for your job?

I think one of the greatest skills is the ability to understand the workings of the system, especially in a remote position such as the Online Center. I am able to visualize the screens the customer or Field Engineer is seeing at that time and this allows me to guide the customer to the correct area to resolve the issue. Of course understanding the functionality of the system goes a great way to solving the problems.

What is the best piece of career advice you can offer folks embarking on a technical career at GE?

Learn, Learn & Learn. Never stop listening, understanding and asking questions. Everybody knows something, and if those pieces of information can be put together they create a powerful tool. Be receptive to questions and look to peers for advice.

*Chris recently received the Q1 2012 US/Canada Service Best of the Best Customer Excellence Award. This award is given to Service employees that not only display a solid example of customer service excellence, but are also role models for collaborating across the organization and generating new and creative ideas to meet customer needs.