GE initiatives and best practices are global ideas. At Global Consumer Finance Japan, we leverage them to help our clients and customers improve their businesses. By doing so, we improve ours and create true win-wins.

Global Consumer Finance entered the Japanese market in 1994. While we are not the oldest GE business in Japan – GE has been here for more than 100 years – we are the largest. We've always used advanced GE thinking and management techniques to grow our business. During 2001, we used Six Sigma to digitize our Personal Loan application processes. We are now able to respond to our loan customers within 20 seconds. Our Sales Finance business helped a television retailer simplify its internal processes, and it now plans to grow sales volume by 40%. At the same time, our credit penetration is up by 50%.

For me, GE is the number one learning institution in the world. Every year we learn management techniques, new tools and best practices that we can immediately share with our customers and clients. Of course, we do this with some Japanese flavors added through our local talents.