Rail Services' customers are very interested in GE management practices and processes, and we're happy to accommodate them. We share our best practices at all levels – from sessions at Crotonville to meetings with our leadership team to partnering in Six Sigma process improvement projects. It's a huge competitive advantage – no one else in our industry can do this – and a powerful tool for strengthening our customer relationships.

For example, our customer, Cargill, planned to bring its railcar maintenance in-house, and asked us for information on facility process, design and cost.

Building facilities isn't our core business, but we do know processes. Not only did we design a facility and a unique process that we patented, we applied Six Sigma and came up with an even more cost-effective alternative. Cargill accepted it, and estimates it can save $1 million-plus per year.

Rail Services is my fourth business in 17 years with GE, and in each I've had the privilege of working with extremely talented, energetic people. GE offers unparalleled opportunities across a wide variety of industries – I believe this is what enables us to attract the best people.