At GE we've always gathered immense amounts of information about the performance of our products. But Six Sigma gives us a way to use all the data with real rigor. It's transformed our business. Not only do we fix problems once and for all, we fix the processes so defects don't occur in the first place. In aviation, this is absolutely essential.

As our Center's name suggests, our "product" is quality. We oversee all aspects of designing, manufacturing and supporting some of the most critical components in a jet engine – the parts that rotate, some of them as high as 38,000 revolutions per minute. Our goals are outstanding reliability, improved productivity and lasting customer relationships.

Customers travel to our plants from all over the world to benchmark our practices. It's great to meet them. We're influencing not just our company, but our customers and their customers as well.