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GCF Web Site

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GCF provides consumer credit through partnerships with leading retailers and financial institutions. From its beginning just eight years ago, Global Consumer Finance (GCF)—whose net income rose more than 20% in 2000—has emerged as one of the premier international consumer finance companies in the world. A key reason for our success is that every GCF business uses Six Sigma in its product design, distribution and fulfillment processes. Six Sigma is the glue that binds our powerful portfolio of international consumer finance businesses into one cohesive and highly successful GE business. Distribution Across Europe, Asia and Latin America, GCF expanded its distribution. We approved over three million new loan applications, signed 3,000 new retailers and dealers, added 120 automated branches in Japan, completed 24 new product introductions and filed patents on 14 unique GCF products and processes. GCF combines global scope with local market expertise to assist our retail and manufacturing partners in over 30 countries. During 2000, GCF developed credit programs with top global retailers such as Wal-Mart, Home Depot and Metro as they expanded internationally. Customer Service Combining Six Sigma and technology allows us to service customer interactions faster, simpler and more efficiently. In Australia, Coles Myer credit customers can view their monthly statements, pay their bills and request credit increases through our online customer care Internet solution. This allows GCF to offer customers cost-effective, 24-hour access to their account information. In Europe and Japan, customers can utilize their mobile telephones to locate the nearest branch office, view account balance information, make payments and check transaction history. This service reduces customer calls and provides consumers with information when they need it—where they need it. Productivity Across the globe, GCF is experiencing strong savings from consolidating call centers, building new telecom capabilities and Web-enabling hundreds of functions. In 2000, this resulted in a 35% reduction in the number of GCF call centers and a double-digit enhancement in earning assets per employee. GCF's knowledge across a full range of products, from automotive and personal loans to revolving credits and bank cards, creates the opportunity to drive further expansion. By combining strong core growth with excellent cost and risk performance, GCF will continue to be the premier choice in international consumer finance. www.ge.com/capital/globalfinance

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